Call Center Agent, Spanish Speaking

Role Overview

• Assumes responsibility for the effective and professional performance of member service functions.
• Receives member telephone questions and concerns in a professional manner.
• Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc.
• Provides courtesy rebates requested by Branches or members, within limits.
• Assumes responsibility for establishing and maintaining effective, professional business relations with members.
• Keeps members informed of Credit Union services and policies.
• Maintains and projects the Credit Union's quality reputation.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management.
• Completes required stats and records accurately and promptly.

Requirements

• Fluency in English and Spanish
• 1-3 years experience in a full service financial institution (preferred)
• High school graduate or equivalent
• Thorough knowledge of member services and products
• Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications.
• Excellent communication and public relations skills
• Professional appearance, dress, and attitude
• Strong problem solving skills.

Benefits

• Tuition Reimbursement
• Flexible Schedules