Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals.
Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times.

High school diploma or equivalent required.
Minimum one year of telephone and customer service or telemarketing experience required.
Computer experience, excellent customer service and problem-solving skills required.
Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required

Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition

Call Center Agent I

Key skills