Plays a key role in strategizing, developing and implementing long-term best-practice solutions through technology
Provides business and IT system analysis to support complex business processes and IT systems
Acts as a liaison between the technical development team and stakeholders
Analyzes business and IT system processes and recommend best practice changes
Provides subject matter expertise in the business area(s)
Leads and/or participates in business discovery sessions, developing IT requirements
Works with clinical staff to optimize technology and service
Oversees and manages technology systems utilized within the organization
Provides after hours on call support for technologies managed by BSMH Physician Services

Bachelor’s degree in IT, business, or related field (required)
Master’s degree in IT, business, or related field (preferred)
3 years of experience in related Customer Relationship Management (CRM), contact center or healthcare environment information technology (required)
5 years of experience in related CRM, contact center or healthcare environment information technology (preferred)
Experience in at least one of the following industries healthcare, virtual care, customer relationship management (CRM), contact/call center or SaaS (preferred)
Experience in at least one of the following IT systems Epic, Salesforce, Cisco & CTI or Systoc/PureOHS (preferred)
Business Analyst Certification (preferred)

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
Paid time off, parental and FMLA leave, short
and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support

Business Technical System Analyst – Physician Services, Enterprise Contact Center

Key skills