About this role

Respond to customer inquiries with thoughtful problem-solving and clear communication.
Follow established ticket escalation processes, documenting steps taken and relevant details.
Use the KCS (Knowledge-Centered Service) methodology with each customer interaction to improve individual KCS engagement rates.
Provide training and guidance to customers on new features and functionality, including phone support for more involved issues.
Assist the Cargas Energy and Support teams in ways that reflect our collaboration and teamwork values; participate in team chats, meetings, and other shared activities.
Work collaboratively, proactively, and effectively with customers to meet expectations for identifying and resolving issues related to the Cargas Energy product or related services.

Associates degree or equivalent
1 year of experience in a business setting
Ability to learn Cargas products, remote support software, and ticketing systems
Strong listening, communication, and conflict resolution skills
Effective time management skills
Ability to work independently and collaboratively

Employee ownership
Profit sharing
Bonus programs
Comprehensive benefits
Cost-saving programs focused on mental, physical, financial, and social well-being

Customer Support Consultant

Key skills