About this role

Ownership of the externally facing customer interactions to include demonstrations of the systems
Primary contact for all customers, being a primary point of contact until product implementation begins
Manages the Customer Relationship Management (CRM) system
Provide Teams/Zoom calls, Webinars, phone calls and technical briefs and documentation upon request
Facilities collaboration with dedicated deployment/installation team
Bridge the gap between customers and internal development teams by feeding user requirements and technical feedback back to developers.

5+ years of experience in customer-facing, pre-sales, or technical implementation role
Bachelor’s degree in computer science, information technology, engineering, or related technical field
Strong knowledge of software, APIs, integrations, and network systems
Ability to explain complex technical concepts to non-technical stakeholders
US Citizenship
Must have or be able to obtain a Top Secret Clearance

Solutions Engineer

Key skills