Manager, Solutions Engineering

Toast creates technology to help restaurants and local businesses succeed in a digital world. They are seeking an experienced Solutions Engineering Manager to lead the Multi-Product Solutions team, focusing on product specialization, sales coaching, and accountability in a high-growth environment.

Responsibilities:

• Recruit, develop, motivate, and manage a high-performing sales support team
• Design and execute a comprehensive ramp plan for new hires and provide advanced development coaching to tenured Solutions Engineers
• Partner closely with Sales leadership across New Business, Growth, and SMB verticals to define strategy and implement processes that drive continued growth
• Build and refine the team’s sales motion, enabling Solutions Engineers to effectively sell using structured methodologies (e.g., Sandler) and other consultative sales techniques
• Coach the team on discovery, objection handling, and value-based selling to drive stronger revenue outcomes
• Track performance metrics, identify trends, and implement improvement plans to ensure the team consistently meets or exceeds defined performance objectives (e.g., activity volume, revenue, and win rate targets)
• Champion and implement process improvements that facilitate scalable, repeatable success across a wide portfolio of products
• Establish clear, consistent workflows and enable the team with tools and frameworks that drive efficiency, quality, and measurable impact across the sales cycle
• Serve as a critical link and trusted partner between the Sales organization and the Product team, ensuring cohesive communication and strategic alignment across all stakeholders

Requirements:

• Requires 2+ years of sales experience in a closing or closing support role (ex. Solutions Engineering or similar pre-sales function)
• 1+ years of people leadership experience managing a quota-aligned or revenue-influencing team
• Experience applying and coaching to a structured sales methodology (e.g., Sandler, MEDDICC, Challenger, etc.)
• Demonstrated track record of driving measurable performance outcomes (activity, revenue impact, win rates, attach, etc.)
• Proven ability to coach individuals to improve consultative selling skills and business acumen
• Strong ability to enforce process and performance standards while maintaining strong cross-functional relationships
• Experience leveraging data and performance metrics to diagnose gaps and implement improvement plans
• Ability to operate independently, prioritize effectively, and lead through ambiguity
• Expertise in Toast POS products and the capacity for rapid acquisition of new product knowledge
• Proven ability to effectively coach and develop the team on that expertise, which is essential for ramping new hires and driving product specialization
• Direct experience working in the hospitality industry, providing a foundational understanding of the challenges our customers face
• Demonstrated executive presence and strong presentation skills, including the ability to clearly articulate complex products and ideas