Take ownership of building, managing, and scaling our network of carrier partners across the UK
Ensure supply capacity, service quality, and geographic coverage meets growing customer demand
Onboard and train new suppliers
Maintain relationships and ensure operational performance
Act as the voice of our partners internally, providing feedback to teams to improve the supplier experience
Collaborate with internal teams to streamline onboarding materials and build training systems
Monitor partner KPIs and work with finance to ensure fair pricing and incentives

4+ years’ experience in a supplier/partner management, logistics, or operational account management role , ideally in a platform model
Proven track record of onboarding, training, and scaling external workforces or suppliers
Highly organised and process-driven , with the ability to scale partner operations across multiple regions
Strong communicator and relationship builder —comfortable engaging suppliers at all levels
Commercially sharp with a data-led mindset ; confident in interpreting performance metrics and driving action
Proactive, hands-on, and adaptable in a fast-paced environment
Tech-savvy and familiar with CRM, workforce management tools, and performance dashboards

Partner Relationship Manager

Key skills