Own a portfolio of enterprise and growth accounts , leading onboarding, adoption, renewals, and expansion.
Redesign how Customer Success operates , identifying manual workflows and replacing them with scalable systems and automation.
Build and optimize the CS tech stack (CRM, support tooling, product analytics) and ensure reliable data flows across systems.
Implement automation across the customer lifecycle — onboarding, health monitoring, support triage, and renewal signals.
Lead strategic customer conversations , including QBRs and executive workshops focused on measurable business outcomes.
Turn customer insights into product impact , influencing roadmap priorities and improving the platform.

5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS
A proven track record in managing enterprise accounts and driving measurable business outcomes
Hands-on experience with CS and support tooling (e.g., HubSpot, Zendesk) and a strong appetite for integrating and optimizing these platforms
Familiarity with AI and automation tools
whether workflow automation platforms, AI agents (Claude Co-work), or similar
Strong understanding of SaaS metrics and customer lifecycle management
Minimum C1 German language skills and strong business English
Experience building workflows using tools like Zapier, Make, HubSpot automation, Zendesk workflows, or similar is a strong plus.

Senior CSM – Automation & Systems, German-speaking

Key skills