Banking Operations Manager – Juridical, German market

Role Overview

• As a Banking Operations Manager (Juridical)
• German Market at Qonto, you will: Manage sensitive procedures: Process and follow up on administrative seizures, judicial liquidations, enforcement actions (bailiff seizures), and inheritance procedures. Handle communication: Interact directly with German authorities, creditors, and lawyers in writing to ensure accuracy and compliance (no direct calls or direct customer communication). Collaborate cross-functionally: Work closely with internal teams (Banking Operations, Customer Care, and Legal) to ensure operations are handled efficiently and with care. Oversee account lifecycle: Manage account closures smoothly and prepare circular letters for external auditors. Improve processes: Refine and update daily operational processes to enhance efficiency and maintain excellence.

Requirements

• Experience: You have initial experience in administrative or banking operations and are comfortable handling operational, sometimes sensitive, topics.
• Languages: You are fluent in German and English (written and spoken). Proficiency in French is a plus.
• Analytical & Detail-Oriented: You have sharp organizational skills, a meticulous eye for detail, and the perseverance to handle repetitive tasks.
• Critical Thinker: You bring intellectual curiosity, always seeking better solutions and feeling comfortable challenging the status quo.
• Team Player: You are proactive, motivated, and ready to grow in a supportive and dynamic team environment.