Own a high-touch portfolio: You will act as the strategic partner for approximately 100 key accounts and build long-term relationships with stakeholders up to C-level.
Drive adoption and value: You manage onboarding and individual enablement plans and conduct Quarterly Business Reviews (QBRs) to measurably increase product usage and strategic value for your customers.
Generate revenue: You identify expansion opportunities based on data, run discovery conversations, and negotiate upsells and cross-sells to drive Net Revenue Retention (NRR) growth.
Ensure customer retention: You identify churn risks early, manage escalations confidently, and prepare contract renewals to maximize Customer Lifetime Value.
Optimize processes: You continuously evolve our playbooks for high-touch management and represent the "Voice of the Customer" by relaying customer feedback to our product and operations teams.

Experience: You have at least 4 years of professional experience, ideally in fintech or a similarly complex B2B product environment.
Key Account Management: A significant portion of your background is in key account management, where you have successfully built strategic relationships with C-level decision-makers.
Commercial mindset: You are strong in negotiation and drive growth (NRR/expansion) without jeopardizing customer trust.
Structure & organization: You can confidently prioritize in a dynamic environment and coordinate multiple stakeholders efficiently.
Languages: You are fluent in German and English.
Location: Berlin (3 days in office, 2 days remote)

High visibility: You will work closely with cross-functional teams (Growth, Product, Sales, Customer Care) and regularly engage with senior stakeholders.
Autonomy & ownership: You plan your workweek independently to achieve clear business objectives in the German market.
Hyper-growth environment: A dynamic workplace where you structure complex deals and commercial solutions within the rapidly evolving fintech sector.
Modern tools: We use Salesforce (for portfolio & account data), Notion and external research tools (e.g., LinkedIn) to work efficiently and in a data-driven way.

Key Account Manager, Germany

Key skills