Strengthening The Clinical Journey
Ensure Now Optics field teams consistently deliver clinical experience that supports PEGs ability to provide high-quality care.
Reinforce the behaviors and technical competencies that contribute to a smooth, trusted, and patient-focused clinical journey.
Identify skill, workflow, or SOP opportunities that can further elevate patient experience and clinical readiness.
Collaborate with RVPs, Regional Managers to prioritize markets where enhancement of clinical execution will have meaningful impact.
Travel into designated markets to provide hands-on training, coaching, and operational support for CSMs, DTs, and store teams.
Create and administer consistent, sustainable processes that support and uphold PEG clinical standards.
Deliver targeted training in stores on clinical workflow efficiency, patient communication and education, cleanliness, safety, and HIPAA compliance.
Conduct clinical audits to assess compliance with SOPs, PEG expectations, and regulatory requirements.
Monitor clinical metrics, but not limited to, including Pretest Time, Wait Time, NPS, and Recheck Rate to identify opportunities for enhancement.

3+ years of experience in clinical operations, healthcare, or multi-unit retail leadership
Excellent communication, presentation, and interpersonal skills
Strong understanding of diagnostic workflows and patient experience fundamentals
Proven ability to coach, train, and develop field teams
Proficient in analyzing data to drive action and improvement
Ability to travel up to 75%

Clinical Business Partner

Key skills