Provide low-complexity customer support, seeking to understand clients' needs and processes and exploring those needs in a systematic and consultative manner based on our business expertise, translating them into solutions that add value to their daily operations.
Handle customer requests through ticketing channels under direct supervision, focusing on excellence and meeting established targets.
Send status updates on ongoing requests when requested by the customer via support channels (phone, e-mail, chat, or system).
Triage tickets opened by customers and classify or categorize them when necessary.
Contribute to achieving individual KPIs (productivity, satisfaction survey, and others) as well as team/department goals.
Answer phone calls routed through the support IVR.
When necessary during support interactions, perform tests with the customer to ensure the system’s usability.

Currently pursuing a technical or university degree in Information Technology, Accounting, or Quality Control (technical course or higher education).
Experience providing support using technology solutions.
Knowledge of processes related to NFe, NFCe, NFSe, DFe, MDFe, GNRe, and CTe.
Languages: Advanced Spanish is a plus.

Customer Support Analyst – Electronic Documents

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