Provide Level 1 and Level 2 support for SAP BRIM and SAP S/4HANA environments.
Diagnose and resolve incidents related to BRIM modules, integrations, and payment processing.
Assist end users with SAP Fiori/UI navigation and functionality.
Support training sessions and create user guides for BRIM processes.
Monitor system performance and execute routine health checks.
Escalate complex issues to technical teams and track resolution in ServiceNow.
Ensure adherence to PCI DSS, SOC1/SOC2, and Commonwealth IT security standards.
Document incidents, resolutions, and configuration changes in Microsoft ADO or JIRA.
Collaborate with SMEs, architects, and developers to support integration and migration activities.
Participate in UAT and SIT testing for new releases and patches.

Minimum 4 years of IT support experience, including 2+ years with SAP systems.
Hands-on experience supporting SAP BRIM modules (SOM, CI) and SAP S/4HANA.
Knowledge of SAP Fiori/UI and troubleshooting integration issues.
Familiarity with PCI DSS compliance and secure payment flows.
Experience using ServiceNow or similar ITSM tools for incident management.
SAP BRIM certifications highly desirable.
Experience with Microsoft Azure DevOps (ADO) or JIRA for documentation and workflow.
Knowledge of SAP BTP for event-driven architecture and API management.
Experience with hybrid Agile methodologies.
Strong communication and customer service skills.
U.S. Citizenship Requirement: Applicants must provide proof of U.S. citizenship prior to employment.

IT Support Specialist – SAP BRIM

Key skills