Customer Service Associate

Role Overview

• Entering orders at the point of sale using the company computer system
• Interacting with customers over the phone, via email, and in-person
• Greet customers with a friendly attitude
• Communicate to customers the correct product for their application
• Communicate to customers how the material is priced and sold
• Create Sales Orders
• Create Quotes to estimate the cost of projects, quantities of material needed from customer measurements
• Efficient scheduling of truck deliveries
• Clear communication between manager, employees, and clients
• Maintain and assist to keep a clean work environment
• Learn basic knowledge of products available to customers
• Inform management of products/special order material customers need
• Assist with Inventory Cycle Counts
• Order picking/staging/Replenishment
• Shipping/Receiving
• Loading/unloading delivery vehicles
• Other related duties as assigned

Requirements

• Basic computer knowledge and Internet use
• Experience with irrigation/landscaping products (not required)
• Bilingual (English and Spanish) preferred (not required)
• Forklift experience helpful
• Ability to lift 75 lbs; 50 lbs on a repetitive basis
• Able to pass pre-employment drug test/background screen

Benefits

• Competitive weekly/bi-weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• Medical/dental/vision
• Flexible spending accounts
• Company-paid life and short-term disability
• Optional long-term disability
• Additional life insurance