Customer Service Associate | NCR/Manila

Peak Support is a company dedicated to delivering exceptional customer service and values its employees. They are seeking talented Customer Service Associates to join their remote team, who will provide support across various platforms and contribute to a positive work environment.

Responsibilities:

• Proven customer service experience in the BPO industry
• Excellent oral and written communication skills
• The ability to provide customer support over various platforms (email, chat, phone, etc.)
• Ability to work in a fast-paced environment
• Flexible and willing to be assigned in a voice, non-voice or blended programs
• Knowledgeable about Microsoft Office applications with Average MS Excel Skills
• Ability to convey information effectively
• Must be willing to take part in required initial training
• Excellent problem solving skills
• Flexibility to work multiple shifts during the weekends or on holiday
• Excellent organizational skills and attention to detail
• Can work with minimal supervision
• Some analytical skills
• Some technical abilities

Requirements:

• Proven customer service experience in the BPO industry
• Excellent oral and written communication skills
• The ability to provide customer support over various platforms (email, chat, phone, etc.)
• Ability to work in a fast-paced environment
• Flexible and willing to be assigned in a voice, non-voice or blended programs
• Knowledgeable about Microsoft Office applications with Average MS Excel Skills
• Ability to convey information effectively
• Must be willing to take part in required initial training
• Excellent problem solving skills
• Flexibility to work multiple shifts during the weekends or on holiday
• Excellent organizational skills and attention to detail
• Can work with minimal supervision
• Some analytical skills
• Some technical abilities
• At least 1-year BPO experience
• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment
• Collaborates with peers, supervisors, and management to achieve corporate and client goals
• Able to adapt to a changing work environment