Customer Service Associate | Luzon

Peak Support is a company dedicated to delivering exceptional customer service and fostering a positive work environment. They are seeking talented Customer Service Associates who are passionate about providing quality support over various platforms and are willing to adapt to a fast-paced and changing work environment.

Responsibilities:

• Deliver exceptional customer service
• Provide customer support over various platforms (email, chat, phone, etc.)
• Work in a fast-paced environment
• Participate in required initial training
• Collaborate with peers, supervisors, and management to achieve corporate and client goals
• Adapt to a changing work environment
• Demonstrate empathy, listening skills, and a courteous attitude
• Utilize problem solving skills to make decisions based on sound reasoning and independent judgment
• Work with minimal supervision
• Exhibit excellent organizational skills and attention to detail
• Be flexible to work multiple shifts during weekends or holidays
• Communicate effectively both orally and in writing
• Utilize Microsoft Office applications with average MS Excel skills
• Convey information effectively

Requirements:

• Proven customer service experience in the BPO industry
• Excellent oral and written communication skills
• The ability to provide customer support over various platforms (email, chat, phone, etc.)
• Ability to work in a fast-paced environment
• Flexible and willing to be assigned in a voice, non-voice or blended programs
• Knowledgeable about Microsoft Office applications with Average MS Excel Skills
• Ability to convey information effectively
• Must be willing to take part in required initial training
• Excellent problem solving skills
• Flexibility to work multiple shifts during the weekends or on holiday
• Excellent organizational skills and attention to detail
• Can work with minimal supervision
• Some analytical skills
• Some technical abilities
• At least 1-year BPO experience
• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment
• Collaborates with peers, supervisors, and management to achieve corporate and client goals
• Able to adapt to a changing work environment