You personally support our customers — from the first inquiry to the final solution.
You process tickets independently and efficiently, supported by a well-coordinated team.
Whether by phone or in writing: you provide the right answers to all product-related questions.
Your technical understanding helps you clarify even more complex issues in an easy-to-understand way.
By documenting in the ticketing system you preserve knowledge and contribute to continuous improvement.

Whether you have customer service experience or are a motivated career changer — what matters to us is your feel for people and technology.
You have technical understanding and find it easy to explain complex topics clearly.
A service-oriented manner is as natural to you as a genuine sensitivity to customer needs.
With your empathetic nature you quickly connect with people and remain composed even in difficult situations.
Clear communication, a confident presence, and a readiness to work with the team to achieve the best results.
Fluent German skills, both written and spoken, and good basic English complete your profile.

Work–life balance that works: Arrange your working and break times flexibly — for more freedom and autonomy in your daily life.
Flexible working: You can work remotely on certain days while also using our office in Seevetal/Hittfeld — for the perfect mix of focus and team spirit.
Corporate Benefits: Exclusive employee discounts with over 1,500 partners in the areas of sports, mobility, fashion and travel.
Development: From day one you take on responsibility, contribute your strengths and grow through real challenges — professionally and personally.
Sustainable mobility: We contribute to the Deutschlandticket to promote environmentally friendly transport.
State‑of‑the‑art technology: You work with high-quality hardware — so you can stay efficient, creative and innovative.
Corporate Benefits: Benefit from attractive employee discounts with over 1,500 partners in areas such as sports, mobility, fashion and travel.
Top team: You can expect a motivated environment with flat hierarchies — in a corporate culture shaped by trust, appreciation and clarity.
More time to recharge: You receive 30 vacation days — for real breaks that do you good.
Feel-good factor: Free beverages and small snacks make office life more pleasant and provide little energy boosts throughout the day.
Pension provision: Attractive subsidies for company pension schemes — secure your future with our support.

Customer Service – m/f/d

Key skills