Identify recurring employee inquiries and operational bottlenecks, designing automated workflows and system enhancements that deflect Tier 1 tickets and drive employee self-service.
Partner with cross-functional stakeholders (IT, Finance, Legal) to operationalize People initiatives, streamlining hand-offs and integrating tools to eliminate manual data entry and repetitive tasks.
Act as the subject matter expert on utilizing AI and automation tooling within People Operations to enhance service delivery, speed up response times, and optimize internal workflows.
Translate complex People policies and programs into intuitive, highly discoverable documentation, FAQs, and knowledge base architecture.
Own the end-to-end lifecycle of Service Delivery content, implementing automated reviews and feedback loops to ensure all resources remain accurate and relevant as the company scales.
Deep-dive into service delivery metrics (ticket volume trends, resolution times, SLA adherence, and knowledge base analytics) to pinpoint friction areas.
Present data-backed recommendations to People leadership on where to deploy new automations, adjust policies, or improve the employee experience.
Lead the execution and change management of continuous improvement initiatives, ensuring new automated processes are successfully adopted by the broader team and employee base.

3–5+ years in People Operations, HRIS, IT Service Management with a primary focus on scaling service delivery, process engineering, or automation.
Expertise in auditing multi-step processes to root out inefficiencies and automate manual work.
Strong capability to architect internal knowledge, transforming complicated HR guidelines into easily digestible enablement materials.
Hands-on experience configuring and optimizing ticketing systems and knowledge bases (e.g., Freshservice, Confluence) to streamline service delivery.
Demonstrated ability to deploy AI technologies and automation solutions that optimize and scale internal service delivery.
Comfort working in ambiguity and owning end-to-end solutions.
Experience using data or metrics to drive operational improvements.
Exceptional stakeholder management skills, with a track record of partnering smoothly with IT, Finance, and leadership to drive organizational change.

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

People Operations Automation – Enablement Specialist

Key skills