Director of People Operations

Role Overview

• Leads People Operations team (payroll/HR generalists, benefits specialist, HR coordinator) to deliver consistent, high‑quality People & Culture services.
• Owns end‑to‑end execution of core People & Culture processes, including payroll, HRIS data integrity, onboarding/offboarding logistics, and employment changes.
• Oversees day‑to‑day benefits and leave administration, ensuring accurate, timely, and compliant processing.
• Operates and improves the People & Culture “front door” (shared inbox), setting and monitoring clear service‑level expectations for employees and managers.
• Designs, documents, and continuously improves standard People & Culture processes, forms, and knowledge resources to enable self‑service and reduce manual rework.
• Embeds compliance and control requirements into People Operations workflows in partnership with Legal, Finance, and audit (documentation, checks, reporting).
• Partners closely with the Total Rewards Center of Excellence to operationalize compensation, benefits, and recognition programs and annual cycles.
• Collaborates with People Business Partners and the Director of Talent Experience to ensure seamless handoffs between strategic work and operational execution.
• Uses metrics (e.g., cycle times, error rates, satisfaction data) to monitor performance and drive process simplification and automation.
• Manages vendor relationships related to People & Culture systems, payroll, and benefits from an operational perspective.
• Serves as primary escalation point for complex operational issues and employee or manager service concerns.
• Coaches and develops People Operations team members, building a culture of service, accountability, and continuous improvement.
• All other duties as assigned.

Requirements

• A minimum of seven (7) years of progressive HR experience with significant hands-on responsibility for HR operations, including payroll, HRIS, and benefits and leave administration.
• Proven experience leading and developing a small, multi-disciplinary HR operations or shared-services team.
• Strong technical execution skills and comfort operating in a lean, process-improvement-focuses environment are essential.
• Bachelor's Degree of Human Resources Management, Organizational Development, Business Administration or related field of study.
• SHRM-CP, PHR, or similar certification.

Benefits

• Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage.
• We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Employees also have access to Life and AD&D insurance.
• Employees are able to enroll in our 401k plan.
• Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis.
• Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.