Director, People Operations – Analytics

Role Overview

• Build and own a connected people-data ecosystem
• Design/maintain integrated data flows across HRIS, talent, engagement, performance, compensation, and business systems for real-time insights, scenario modeling, and executive decision support.
• Deliver business-aligned dashboards and insights
• Create executive
• and manager-facing dashboards linking key people metrics (hiring velocity, attrition, engagement, performance, skills coverage, capacity) to core outcomes like revenue growth, productivity, quality, and customer experience.
• Lead predictive analytics and foresight
• Develop and deploy models/predictive tools to forecast attrition risk, capability gaps, capacity constraints, performance trends, and talent needs—informing proactive workforce planning, investments, and operational strategy.
• Lead People Team operations and service excellence
• Oversee end-to-end People Team service delivery, including case management, issue resolution, SLAs, and continuous process improvement to ensure consistent, empathetic, high-quality support.
• Drive automation, self-service, and AI innovation
• Scale self-service portals, automated workflows, AI-powered tools (e.g., knowledge assistants, intelligent case routing, guided decision support, chat interfaces) to eliminate friction, standardize experiences, and shift capacity toward strategic advisory work.
• Steward HRIS, data governance, and employee journeys
• Own HRIS configuration, integrations, data integrity, compliance, and governance; architect system-enabled processes that deliver intuitive, consistent experiences across the full employee lifecycle (onboarding → development → offboarding).
• Co-lead talent planning and forecasting
• Partner closely with Talent Acquisition and People Business Partners to provide analytics-driven headcount forecasting, scenario modeling, skills mapping, and capacity planning aligned to business growth and future needs.

Requirements

• 8–12+ years in People Analytics, People Operations, HRIS, or related fields, with experience leading teams
• Proven ability to interpret HR, talent, and business data to drive decisions; experience with dashboards, reporting, and communicating insights to leaders
• Hands-on experience building integrated, executive-ready dashboards that connect people metrics (e.g., hiring, attrition, engagement, performance, skills, capacity) to business outcomes
• Demonstrated capability using statistical or predictive methods to anticipate attrition risk, capability gaps, capacity constraints, and performance/productivity trends
• Experience leading People/HR Operations or shared services, including case management, issue resolution, SLAs, and continuous improvement
• Track record simplifying and standardizing end to end HR processes to reduce friction and improve employee and manager experience.
• Experience implementing self-service, workflow automation, and/or AI-enabled solutions (e.g., knowledge assistants, guided workflows, chatbots)
• Deep understanding of HRIS configuration, integrations, and data structures; strong discipline around data quality, controls, and compliance
• Ability to design and improve holistic employee and manager journeys, ensuring consistent, intuitive, and scalable experiences across the lifecycle
• Experience partnering with Talent Acquisition and HR/People Business Partners on headcount planning, forecasting, and scenario modeling
• Strong understanding of how people metrics connect to financial and operational outcomes; confident advising senior leaders and challenging assumptions with data-driven recommendations.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more