Sales Operations Manager

Role Overview

• Identify, design, and implement improvements to Enterprise revenue workflows and processes to increase efficiency, scalability, and visibility across regions
• Support and evolve the structure of the revenue engine — including segmentation, territory models, compensation alignment, pipeline stages, and capacity planning — to ensure scalable and predictable growth.
• Ensure processes scale effectively to support global enterprise needs, expansion, regional nuances, and future product growth
• Ensure the revenue technology stack adequately supports the unique requirements of various go-to-market channels.
• Standardize sales processes, enforce governance frameworks, and reduce friction to enable consistent global execution.
• Develop accurate, enterprise sales forecasts using historical data, pipeline analysis, and market trends
• Partner with sales and revenue operations leadership to establish realistic targets, quotas, and capacity plans across regions and segments
• Drive rigor and consistency in forecasting and pipeline management
• Prepare and present recurring reports, dashboards, and insights on sales performance, key metrics, and strategic initiatives
• Deliver clear, actionable insights to Sales Leadership and cross-functional stakeholders to inform decision-making
• Conduct historical reviews of account performance, segmentation, prioritization, and win/loss analysis
• Lead predictive and diagnostic analytics to surface growth opportunities and performance risks
• Translate complex data into practical recommendations that drive revenue outcomes
• Analyze sales metrics to identify trends, opportunities, and areas for improvement across the funnel
• Generate insights that inform strategy, improve execution, and elevate global sales performance

Requirements

• 8+ years in operations, sales, management consulting, or other analytical and strategic roles.
• Strong experience with Salesforce Einstein / CRMa, Looker, Advanced Excel/Google sheets required
• Experience working in B2B SaaS businesses or with other sales organizations
• Experience working in tech, digital space
• Strong project management skills and the ability to mobilize cross-functional teams towards a common goal
• Strong communication skills, including written and verbal communication experience with senior leadership
• Deep interest in analyzing data and the ability to see beyond the numbers to drive sound decision-making
• Comfort using and developing reports, metrics, and dashboards with salesforce.com, Tableau, PowerBI or other relevant sales metric tools and programs.

Tech Stack

• SFDC
• Tableau

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years