Key skills
CommunicationNegotiationAccount ManagementSales
About this role
Role Overview
- The Contact Center Representative acts as the primary point of contact for customers and is responsible for all account management, selling activities, sales goal achievement, increase brand awareness.
- Handling customers’ transactions including but not limited to Order status, Claims, Order Tracking, Uploading artwork, etc.
- In addition to serving their own customers, aids and supports other customers and members of their Team.
Requirements
- Associate's/Bachelor's Degree
- Minimum of (1) one-year previous sales/customer service experience, preferably in a related industry.
- Experienced contact center professional, effective telephone, chat, email techniques and customer care
- Moderate knowledge of Excel required
- Excellent communication skills; written and verbal required
- Strong organizational skills also required
- Basic sales and negotiation skills required
Benefits
- Professional development opportunities