Supervisor I, Operations Management

Role Overview

• Ensure new employees are oriented to the organization, its policies, facilities, etc.
• Ensure all work is completed according to established policies, procedures, and standards
• Facilitate Employee Training and Development
• Manage individual and team scorecard per month
• Monitor, assess and provide feedback about employee’s performance
• Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
• Conduct performance appraisal on a regular basis and participate in annual review process
• Develop and implement PIP if performance is not adequate
• Approve and monitor daily team attendance
• Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
• Support and drive employee engagement and corporate social responsibility initiatives
• Regularly review the needs of employees
• Help, discuss, evaluate, and resolve personal and work issues among team members
• Inform and monitor employees during times of crisis or disaster to assess situation
• Inform the manager of the current situation of team members and recommend solution
• Submit regular operation performance status reports to local leadership team
• Generate monthly performance update to BU stakeholder
• Update all necessary reports needed by Stakeholders
• Ensure all reports are accurate, updated and submitted on time
• Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
• Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.
• Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
• Review, develop and implement process improvements, departmental goals, and objectives
• Conduct monthly operations review and execute action items agreed with the manager and business unit partners
• Manage multiple processes or work functions simultaneously
• Monitor and manage workload and assignments of the team
• Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
• Manage and facilitate the corrective action process, partnering with the Manager
• Support compliance with established processes
• Complete other duties as assigned

Requirements

• Candidate must possess Bachelor/College degree
• Preferably with 1-2 years of leadership experience
• Preferably with experience in handling Sales calls-related team/program
• Strong people and stakeholder relationship management skills
• Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
• Amenable to work on a night shift or flexible schedule
• With excellent work ethics and can easily adapt to CI and Agile Culture
• Detail oriented and project management skills
• Proven success at managing change
• Strong organizational, prioritization and delegation skills
• Proven problem solving and analytical skills
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Benefits

• We know your well-being and happiness are key to a long and successful career.
• We are delighted to offer country specific benefits.