Review and analyze complex situations, pattern of fraudulent and suspicious trends, measuring impact of those trends in order to find solutions of mitigating and preventing fraudulent activities
Documents investigations comprehensively and maintain high levels of confidentiality while conducting investigations
Train and mentor newly hired agents, creating individual upskilling plans for them, ensuring to create appropriate training materials
Analyze fraud pattern, create models and update existing ones to tackle ever changing fraud vectors
Provide solutions that will help mitigate and prevent fraudulent activities
Work with stakeholders to report trend and system loopholes and initiates enhancement, preventive measures
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply
Possesses excellent problem solving, critical thinking, and analytical skills as well as being able to work independently and prioritize efficiently
Demonstrates strong investigative ability, internet research, organizational and analytical skills
Ability to work and multi-task in a fast-paced and rapidly changing environment
Ability to work with a flexible schedule and on shifts as required
Excellent verbal and written communication skills in English and the language of the supporting market

Assistant Fraud & Risk Specialist

Key skills