Seasonal Group Operations Coordinator

Role Overview

• The Seasonal Group Operations Coordinator is responsible for providing administrative support to Aramark Destinations' Commercial Sales Team.
• This role is heavily involved in data entry, attention to detail, juggling multiple tasks at a time and managing deadlines effectively.
• Develop knowledge of hotel property management system (PAR Springer Miller aka SMS).
• Understand how to navigate Microsoft Teams and Outlook, including shared inboxes.
• Follow extensive step-by-step procedures for efficiency and streamlined operations.
• Enter rooming lists and booking details for group arrivals, update passenger counts for meals and activities.
• Reconfirm group services with Tour Directors prior to group arrival.
• Issue invoices and process payments for group reservations; merge templates and provide accurate and concise receipts.
• Email etiquette with professionalism and proper grammar is imperative.
• Attend multiple property/reservations meetings (virtual) to review upcoming group arrival details.
• Must be comfortable speaking to a small group of co-workers about current tasks in a live, virtual setting.
• Must be able to work efficiently and be prepared to help wherever needed.
• Additional tasks as assigned by the Commercial Sales Team. Reports to Senior Sales Operations & Connectivity Manager.

Requirements

• A high school diploma or GED equivalent is required.
• Tech savvy skills are required with a strong ability to effectively utilize Microsoft Office Suite, including OneNote, Outlook, and Excel.
• Experience using reservation systems a plus.
• Previous experience and/or desire to work in hotel and tourism industry preferable.
• Must have excellent oral and written communication skills as well as fluency in written and spoken English language.
• Ability to work autonomously without direct supervision.
• Must have a dedicated work space with a quiet area that is free of interruptions and has fast internet connectivity.
• Ability to think critically and use of deductive reasoning skills is required.
• Experience with accounting and heavy data entry with attention to detail is critical with this role.
• Demonstrates outstanding habits of dependability and attendance.
• The ideal candidate will reside in the greater Phoenix metro area and must be able to reliably commute to 1661 E. Camelback Road, Phoenix, Arizona for training.

Benefits

• A laptop and credit card reader will be provided for use during the course of the employment period.