Customer Service – Shipping Documentation Executive

Role Overview

• Shipping instruction processing, submitting customs manifest and ensuring compliance with all local customs regulations.
• Control and issuance of import and export invoices (local charges, demurrage, detention, freight, port charges, and extra charges).
• Control and release of delivery orders.
• Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide timely updates on shipment status and documentation readiness.
• Handle complaints and escalate unresolved issues to the appropriate department.
• Assist customers in understanding billing details and resolving discrepancies.
• Coordinate with internal departments to ensure smooth documentation flow and customer satisfaction.

Requirements

• Minimum 2 years of experience in sea shipping documentation in the shipping and logistics sector.
• Familiarity with import/export procedures and invoicing.
• Organized, able to follow regulations and procedures in strictly regulated environments.
• Customer-oriented mindset with problem-solving abilities.
• Discretion and professionalism in handling sensitive information.
• Must be fluent in Spanish; intermediate English (needs to read/write effectively).
• Team spirit and adaptability.

Benefits

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.