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Customer Service – Shipping Documentation Executive at Pacific International Lines (PTE) Ltd | JobVerse
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Customer Service – Shipping Documentation Executive
Pacific International Lines (PTE) Ltd
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Customer Service – Shipping Documentation Executive
Bogotá, Bogota D.C., Colombia
Full Time
5 hours ago
No H1B
Apply Now
About this role
Role Overview
Shipping instruction processing, submitting customs manifest and ensuring compliance with all local customs regulations.
Control and issuance of import and export invoices (local charges, demurrage, detention, freight, port charges, and extra charges).
Control and release of delivery orders.
Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy.
Provide timely updates on shipment status and documentation readiness.
Handle complaints and escalate unresolved issues to the appropriate department.
Assist customers in understanding billing details and resolving discrepancies.
Coordinate with internal departments to ensure smooth documentation flow and customer satisfaction.
Requirements
Minimum 2 years of experience in sea shipping documentation in the shipping and logistics sector.
Familiarity with import/export procedures and invoicing.
Organized, able to follow regulations and procedures in strictly regulated environments.
Customer-oriented mindset with problem-solving abilities.
Discretion and professionalism in handling sensitive information.
Must be fluent in Spanish; intermediate English (needs to read/write effectively).
Team spirit and adaptability.
Benefits
Be part of a leading global carrier with a strong focus on sustainability and innovation.
Work in a dynamic and collaborative environment.
Opportunities for professional growth and development.
Apply Now
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