Account Customer Service Coordinator

Role Overview

• Build and maintain a strong working relationship with assigned client(s).
• Respond timely to all inquiries from assigned client(s) via email and/or phone
• Prepare, update and develop client jeopardy orders reports.
• Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations.
• Identify and analyze trends and patterns of RLM operational issues that are causing the jeopardy issues.
• Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
• Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)

Requirements

• H.S. diploma/GED required
• Three (3) years or more in a Customer Service role or equivalent required
• One (1) year or more in related Client Account Specialization preferred
• Basic math skills beginner required
• Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required

Benefits

• Medical, Dental, Vision
• Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave