Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions
Manage multiple concurrent enterprise projects, leading all implementation project phases
Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
Configure Legion products according to the solution blueprint
Provide configuration reviews and configuration knowledge transfers to the customer
Assist customers with software testing along with roll-out activities such as data loads and system initialization
Deliver live customer training for areas such as training the trainer for administrators and store managers
Lead and facilitate discussions and workshops with the customer
Oversee configuration documents, tools, and methodologies including but not limited to solution blueprint, enterprise configuration worksheet, etc.
Define, manage, and deliver on customer expectations throughout the implementation process
Work with teams within Legion to ensure implementation timelines and support SLAs are met
Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
Be familiar with compliance and labor laws and how they impact customers
Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product

5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
Bachelor's degree or equivalent experience
Highly motivated, enthusiastic team player, driven by delighting customers
Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust
Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills

Senior Consultant

Key skills