Key skills
ServiceNow
About this role
Role Overview
- Designing, developing and administering the ServiceNow Knowledge Management module
- Establishing and maintaining knowledge base taxonomy and content structure
- Managing lifecycle workflows including content authoring, review, approval, retirement, and archival processes
- Reporting on knowledge base performance
- Champions Knowledge-Centered Service (KCS) practices
- Coordinates with IT, process owners, and business stakeholders
Requirements
- 3-5 years of work experience in relevant field and ServiceNow
Tech Stack
- ServiceNow
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development opportunities