Ensure exceptional support and service delivery to a portfolio of key clients
Oversee all support and service activities across key accounts
Take extreme ownership of the client experience to reduce attrition and support renewals
Serve as the single point of accountability for clients, building trusted partnerships
Collaborate cross-functionally with sales, product, and support teams
Document all tasks according to internal guidelines
Review monthly invoices for accuracy, including client standard fee schedule
Lead the annual enrollment process and testing workflows for clients
Identify training opportunities and suggest process improvements

Minimum 5-10 years experience in the healthcare industry, including Benefits Administration
Bachelor's degree or related field
Proven experience managing client relationships and delivering exceptional service
Strong subject-specific skills, decision-making, critical-thinking
Strong organizational skills, effective team collaboration and developing persuasive communication, and leadership skills
Excellent verbal and written communication skills across technical and business audiences
Demonstrated ability to deeply understand client business needs and translate them into strategic service plans
Strong problem-solving and analytical skills, with a focus on root cause resolution and process improvement
Experience coordinating cross-functional teams to drive results and maintain seamless client delivery
Highly accountable and proactive—you take initiative, follow through, and ensure nothing gets dropped.

Senior Client Service Manager

Key skills