About this role

Oversee and manage a team of 5, with a shift rota ensuring Access Management services are provided on a 12 x 5 basis aligned to UK time zone.
Manage work queues in ServiceNow, ensuring SLA’s are met, all work is managed according to ticket adherence standards and customer service is professional and to a high standard.
Deliver weekly, monthly, and quarterly metrics and management information (MI).
Understand how to fulfil information requests related to Access Management.
Monitor and investigate access alerts and anomalies.
Drive Continual Service Improvement (CSI) and process automation initiatives.
Provide subject matter expertise (SME) advice and guidance for projects.
Support post-incident reviews and root cause analysis.
Participate in service reviews and governance meetings.

10-15 years experience in identity and access management processes and technology.
Strong understanding of Identity and Access Management (IDAM) principles.
Expertise in Active Directory (AD) and Azure Active Directory (AAD) administration.
Familiarity with MFA technologies and access control mechanisms.
Incident and request management experience within ITIL framework.
Ability to produce accurate reports and audit artefacts.
Graduate in any discipline.

Assistant AVP, Enterprise Security – Access Management

Key skills