Technical Account Manager

Role Overview

• Act as a trusted technical advisor, owning the end-to-end technical customer relationship from onboarding through ongoing engagement.
• Guide customers through technical onboarding, integrations, and go-live processes, coordinating with internal engineering and product teams where required.
• Drive customer success by supporting adoption, usage, and optimisation of the platform to ensure customers are competitive in their respective markets.
• Assist customers in diagnosing technical issues, coordinating with internal engineering teams to drive resolution and maintain service reliability.
• Support customers during technical integrations, including reviewing API implementations, troubleshooting issues, and coordinating with internal engineering teams.
• Work with customers across multiple regions and time zones, aligning availability with client needs where required.
• Serve as the lead point of contact for all technical support activities across both pre-sales and post-sales phases.
• Build and maintain strong, long-lasting, and productive client relationships, focused on retention and long-term partnership.
• Proactively identify risks to customer satisfaction and take ownership of mitigation plans to ensure continued success.
• Address all product-related queries in a timely and professional manner.
• Work closely with the onboarding team and internal stakeholders, providing structured customer feedback to help identify potential new features, improvements, or enablement opportunities.
• Champion customer needs internally and ensure product roadmap prioritisation reflects customer impact and strategic alignment.
• Identify upsell, cross-sell, and expansion opportunities by understanding customer goals, usage patterns, and evolving needs, partnering with commercial teams where appropriate.
• Proactively engage with assigned accounts through regular touchpoints and, when required, travel to meet clients face to face to discuss business growth opportunities, product improvements, and overall service quality.
• Communicate system updates, new product deliveries, and evolving requirements, ensuring customers remain fully informed and confident in the platform.
• While respecting a healthy work-life balance, be prepared to support occasional out-of-hours escalations when necessary, taking into account geographic time-zone sensitivities when prioritising tasks.
• Stay up to date with internal tooling and platform changes in order to effectively train, enable, and support customers.
• Attend and represent the company at industry events and exhibitions tailored to iGaming operators.

Requirements

• 3–5+ years of experience in a Technical Account Manager, Customer Success, Solutions Engineer, or similar client-facing technical role.
• Familiarity with software development concepts, including full-stack technologies.
• A proactive, customer-first mindset with a strong sense of ownership and accountability.
• Experience collaborating with channel partners, system integrators, and third-party providers to deliver high-impact, customer-centric solutions.
• Ability to work independently, remain self-motivated, and collaborate effectively with stakeholders across all departments.
• Strong verbal and written communication skills in the English language.
• Demonstrated ability to communicate, present, and influence key stakeholders at all levels of an organisation, including executive and C-level audiences.
• Strong aptitude for understanding how technology products and solutions drive customer value and business outcomes.
• Solid experience managing tier-one customers in a fast-paced, service-driven environment.

Benefits

• A remote and flexible working schedule.
• Generous time off varied based on the country of residence.
• Discretionary annual performance bonus.
• Training and other learning & development opportunities to support you through your career progression.
• Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.
• Various well-being programmes and initiatives.