Drive growth, adoption, retention, and expansion for a product people love that solves real problems
Help customers achieve real results through AI-powered workflows
Own renewal execution grounded in proven value and outcomes
Help build the foundations of Customer Success at Notion
Meaningfully shape our future product
Elevate your skills as we tackle our most impactful challenges
Own post-sale customer lifecycle including onboarding, AI adoption, value delivery and renewal for a book of named accounts
Develop success plans to help every customer achieve desired objectives
Lead AI workshops to build and deploy workflows that solve specific business problems
Develop Notion champions and advocates within book of named accounts
Conduct business reviews with senior stakeholders to communicate value received
Partner with AEs on growth strategy within existing accounts
identify and qualify expansion opportunities
Innovate on Customer Success programs to retain and grow customers; document and share learnings with the broader organisation
Learn our product inside and out
share key findings/learnings with Product team to influence roadmap

5+ years of success in your current Customer Success or Account Management role
You have experience driving the end-to-end customer journey
from adoption to renewal
Strong discovery skills to uncover customer challenges and connect them to tailored solutions
You are comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows
Ability to articulate value customers are receiving and present it effectively to senior audiences
Ability to build Customer Success playbooks and new processes based on learnings
Ability to work cross-functionally to solve customer problems creatively
Ability to navigate ambiguity in a fast-paced and foundational team
You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.
You have experience using Notion at a past or current company (Nice to Haves)
You have experience working with a technical product and multiple commercial models (seats, usage) (Nice to Haves)
You've been a first or early hire at a fast growing start up (Nice to Haves)

Notion is proud to be an equal opportunity employer.
We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Customer Success Manager

Key skills