Key skills
Communication
About this role
Role Overview
- Provide expert guidance and advice to customers on OTA connection types and their features.
- Proactively troubleshoot and resolve technical issues related to platform integrations and connectivity.
- Take ownership of cases, guiding customers through the process to ensure resolution.
- Respond to requests via email, phone, chat, and screen-sharing sessions, ensuring timely and effective support.
- Deliver excellent customer service and maintain high levels of customer satisfaction.
- Build and maintain strong client relationships through clear, consultative communication.
- Collect, report, and escalate customer feedback to relevant teams, ensuring follow-up and continuous product improvement.
Requirements
- Excellent English and French, both written and spoken.
- Experience in customer-facing roles, ideally in a technical support or service environment.
- Strong logical thinking and problem-solving skills to identify and resolve issues effectively.
- Familiarity with troubleshooting processes and handling customer inquiries independently.
- Proven experience in assisting customers and conducting live product walkthroughs (calls, screen shares).
- Ability to learn quickly and adapt to new tools, processes, and product updates.
- Strong communication skills, both written and verbal, with a customer-first mindset.
- Solid organizational skills with the ability to manage multiple tasks in a fast-paced environment.
Benefits
- The freedom to work from home.
- Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
- Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist).
- Save on meals and transportation! Enjoy our Flexible Remuneration plan.
- Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
- Free Spanish classes.
- Boost your earning potential with our referral program that offers paid compensation.
- Great culture & working environment with an international team of over 60 different nationalities.