Director, Creative Operations – Content Production

Role Overview

• Own the end-to-end content production process — from intake and briefing through review, approval, and distribution — building workflows that are efficient, scalable, and designed to protect creative quality
• Lead production for Filevine's content programs, including video, written content (blog, thought leadership, case studies), digital assets, event collateral, and executive communications
• Build and manage a content production team and freelance/vendor network, including videographers, editors, writers, and production specialists, ensuring quality and brand consistency across all outputs
• Develop and own the editorial and content calendar, ensuring content output is aligned to marketing priorities, campaign timelines, and sales enablement needs across the organization
• Establish project management systems and tooling that give full visibility into creative pipeline, resource allocation, and delivery timelines — and hold the team accountable to them
• Partner with the Director of Brand & Creative to ensure production infrastructure serves the creative vision — fast enough to move at the company's pace, structured enough to maintain standards
• Track content performance in partnership with the broader marketing team, using data to inform what gets made, how it gets distributed, and where the team's production investment should go
• Identify and implement AI-powered content creation and production tools that improve team velocity without compromising brand quality
• Manage creative and production budgets with rigor, balancing in-house capacity against external resourcing to maximize output and quality within investment constraints

Requirements

• 8+ years of experience in content production, creative operations, or a related field, with at least 3 years managing a team or production function
• Demonstrated experience running content and creative production at scale in a B2B marketing environment — you have built workflows, managed vendors, and shipped a high volume of quality work
• Strong production breadth: you understand video production, written content, digital asset creation, and event marketing collateral — you don't need to execute all of it, but you need to direct it credibly
• Excellent project management instincts with experience implementing and running production tooling (project management software, DAM systems, editorial calendars)
• Proven ability to manage creative resource allocation, budgets, and external vendors or agencies with discipline and transparency
• Strong cross-functional collaborator who can build trust with brand, product marketing, sales, and demand gen stakeholders and translate their needs into a clear production plan
• Data-informed approach to content — you track what's working, use it to prioritize production decisions, and can report on content ROI to senior leadership
• Comfortable with ambiguity and fast iteration; this team moves quickly and this leader needs the operational confidence to hold structure while staying flexible

Benefits

• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Top-of-the-line company swag