About this role

Sales account maintenance, providing technical and administrative product information
Perform daily clerical and office maintenance tasks such as typing correspondence, coordinating, data entry, quotations and process documents
Monitor inventory, follow up ETA with purchasers
Act as a liaison between sales, purchasing, production, procurement, and logistics departments
Provide assistance for intra-company project coordination between sales and non-sales departments
Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
Develop superior customer service relationships with prospects
Produce daily reports for clients
Provide backup support for the supervisor and team members

AA degree required, Bachelors degree is preferred
8+ years of direct, related sales support experience
Experience in data entry, scheduling production and tracking orders
Strong professional communication skills including: phone, written/E-mail and presentation
Experience in customer service and dealing with clients directly, must have problem solving skills
Consistent track record of meeting or exceeding assigned jobs
Strong computer skills with word and excel
Organizational skills a must

Senior Sales Support Specialist

Key skills