Provide friendly, clear, and solution-oriented support via email
Handle order-related concerns such as shipping delays, returns, exchanges, sizing, and product inquiries
Investigate cases including missing items, disputes, and defective products, and document them thoroughly
Communicate professionally and empathetically, even in challenging situations, while following company policies
Respond to customer messages and comments on Instagram, TikTok, and Facebook in a brand-aligned tone
Identify recurring issues and suggest improvements to processes and FAQs
Manage multiple support tickets efficiently and ensure timely follow-ups
Continuously improve response quality based on feedback and training

Experience in e-commerce customer support (orders, shipping, returns, payments, sizing)
Strong written communication skills that are clear, friendly, and professional
High emotional intelligence and empathy, especially when handling customer concerns
Confidence in managing social media interactions professionally
Ability to work independently while collaborating with a team
Strong organizational skills and attention to detail
Ability to handle multiple conversations without compromising quality
Deep knowledge of Shopify is a must

Work on Your Terms – Fully remote with flexible hours
Join a Hyper-Growth Brand – 150,000+ customers in just 3 years
Make a Real Impact – Your work directly shapes customer experience and brand growth
Take Ownership – Your ideas and improvements matter
Learn & Grow Fast – Work with experienced marketers and creatives
Loved by the Team – Rated 5/5 on Glassdoor

Customer Support Specialist – E-Commerce, Social Media

Key skills