Key skills
Communication
About this role
Role Overview
- Enhance and execute the customer experience by managing employer enquiries
- Provide exceptional service by responding accurately to calls and written queries
- Take ownership of all customer requests and issues
- Build and strengthen partnerships with employers, trustees, and colleagues
- Engage effectively with key internal stakeholders
- Proactively identify issues, contribute to solutions, and comply with internal processes
Requirements
- Experience in the Superannuation industry
- Demonstrated knowledge of SuperStream
- Proven experience cultivating key working relationships
- Strong verbal and written communication skills
- Technical mindset and strong analytical skills
- Familiarity with superannuation products and relevant legislation is advantageous
- Understanding of upcoming legislative changes to the Superannuation environment
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- A range of career opportunities