Execute day-to-day operational support for cloud and channel partner programs, including intake, validation, and resolution of partner requests
Manage case-based workflows related to partner eligibility, enablement, reporting models, and contract lifecycle activities
Validate partner readiness for usage reporting models, ensuring data integrity and system prerequisites are met
Maintain accurate partner, contract, and license data across Salesforce and related systems
Execute contract closeout and termination processes, ensuring completeness and accuracy of records and reporting
Collaborate with cross-functional teams to resolve operational issues and improve processes
Identify operational gaps and contribute to improvements in workflows, documentation, and tooling

2–4 years of experience in sales operations, channel operations, partner programs, or a related field
Experience working with Salesforce and case-based workflow tools (e.g., ServiceNow)
Strong attention to detail and ability to maintain accurate, audit-ready data
Ability to manage multiple priorities while meeting service level expectations
Clear written and verbal communication skills
Experience working in cross-functional or global environments
Adaptability in fast-changing environments with evolving tools and processes

Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
Retirement and social security contributions through Costa Rica’s statutory programs
Life insurance equal to 24x monthly salary, plus disability and funeral coverage
Daily cafeteria subsidy
Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Specialist, Cloud & Channel Program Operations

Key skills