ServiceNow SPM Business Analyst_Remote work

Ender-IT is seeking a ServiceNow SPM Business Analyst who will act as the vital link between business stakeholders and the technical development team. The primary focus of this role is to elicit, analyze, and document business requirements to ensure the ServiceNow Strategic Portfolio Management suite delivers maximum value.

Responsibilities:

• Conduct workshops and interviews with stakeholders (PMO, Finance, IT Leads) to gather requirements for Demand, Project, Resource, and Financial Management
• Map "as-is" and "to-be" business processes, identifying opportunities to streamline workflows using ServiceNow best practices
• Create detailed functional requirement documents (FRDs), user stories with clear acceptance criteria, and process flow diagrams
• Act as a subject matter expert for the SPM suite, managing expectations and providing guidance on platform capabilities versus customizations
• Coordinate and lead UAT sessions, ensuring the delivered technical solution meets the original business intent and quality standards
• Develop end-user training materials and documentation to drive platform adoption across the organization

Requirements:

• 7+ years of Business Analysis experience, with at least 3+ years specifically focused on the ServiceNow SPM/ITBM suite
• Strong functional knowledge of ServiceNow modules, including Strategic Planning Workspace, Resource Management, and Investment Funding
• Technical Literacy: While not a developer, you possess a deep understanding of ServiceNow's capabilities (e.g., Flow Designer, Dashboards, UI/UX) to ensure requirements are technically feasible