Monitor the quality of affiliate managers’ communication with partners across all channels (Telegram, Skype, email);
Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;
Track response times and ensure communication SLAs are met;
Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, conflict situations);
Escalate critical issues and follow up until they are resolved;
Provide structured feedback to managers based on QA reviews;
Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);
Maintain a record of recurring mistakes and systemic issues within the team;
Prepare regular reports on communication quality and team discipline;
Initiate and support process improvements that impact partner communication quality.

Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;
Ability to write clearly, concisely, and professionally;
Strong analytical mindset and high attention to detail;
Fast learner, ready to dive into the specifics of affiliate and iGaming domains;
Ability to work effectively in a fast-paced, multi-tasking environment.

Health & Wellness Focus
Global Medical Coverage
Growth Opportunities
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
Performance-Driven Rewards;
Dynamic Work Environment.

Affiliate Communication Quality Manager

Key skills