Manage and take ownership of assigned accounts by focusing on customer satisfaction and managing total cost of care outcomes.
Help build strong executive relationships and assist with resolving customer issues in partnership with internal teams.
Identify high-risk customers early and work with internal teams, including executive sponsors, to take necessary actions.
Execute renewal strategies across teams, showing how customers benefit from digital or advanced primary care services.
Collaborate with peers to spot opportunities for growth through additional services or partnerships.
Gather and relay customer feedback to help improve products across Commercial, Medicare, and Medicaid.
Track key performance indicators, like customer health and retention, using Customer Success Scores.

BS in Business or Healthcare Administration, MBA preferred
Possess a minimum of 5+ years in client-facing leadership roles with direct experience in value based care and health plans.
Experience with benefits consultants and health benefits ecosystems.
Experience with Large/Complex Customers
Exhibit strong critical thinking and ability to use data and insights to identify trends and risks.
Demonstrate excellent presence and communication skills at all levels of the client organization
Strong leadership, strategic thinking, and problem-solving skills
Ability to thrive in a collaborative, high-growth environment.
Passion for changing healthcare.

Customer Success Consultant

Key skills