Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions.
Build strong, trusted relationships with key stakeholders.
Lead customer onboarding, adoption, and ongoing engagement.
Monitor customer health metrics, identify risks, and proactively address challenges.
Collaborate with Sales to identify upsell and cross-sell opportunities.
Partner with Product and Engineering teams to gather customer feedback.
Develop and deliver customer training, enablement programs, and best practices.

5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting
Proven ability to manage enterprise customer relationships
Experience working with technical products
Strong communication and presentation skills
Business acumen
Technical aptitude: Familiarity with AI/ML concepts is a plus
Hands-on, customer-centric, collaborative, and organized

Customer Success

Key skills