Dealer Customer Success Team Lead

Role Overview

• Lead, mentor, and grow the Customer Success team, ensuring consistent delivery of high-quality service and measurable business results.
• Set clear goals and performance metrics for the team, leveraging dashboards, analytics, and CRM insights to drive accountability and continuous improvement.
• Oversee relationships with key dealership accounts, ensuring alignment with their business goals while helping them operationalize UVeye technology within their workflows.
• Act as an executive sponsor for strategic customers, bringing data-backed insights and recommendations that strengthen long-term partnerships.
• Champion customer needs within the organization, collaborating cross-functionally with Product, Engineering, Sales, and Operations to enhance product capabilities and resolve challenges.
• Develop and implement scalable strategies that enable dealerships to achieve measurable operational and financial outcomes using UVeye systems.
• Establish and maintain structured processes for onboarding, training, and lifecycle management to ensure consistency and operational excellence across the customer base.
• Monitor and analyze customer success metrics such as adoption, utilization, retention, and expansion to identify trends, risks, and opportunities.
• Identify and drive opportunities for upselling and cross-selling UVeye solutions across dealership groups and enterprise customers.
• Partner with sales and marketing teams to ensure seamless customer transitions and alignment on retention and growth strategies.
• Stay updated on dealership industry trends, operational challenges, and emerging opportunities to position UVeye as a trusted technology partner.

Requirements

• 8+ years in Customer Success, Account Management, or a similar leadership role, preferably within SaaS, automotive technology, or related industries.
• Demonstrated experience leading Customer Success teams and driving performance through data, metrics, and operational processes.
• Proven track record of managing and scaling Customer Success teams to deliver measurable outcomes across retention, adoption, and expansion.
• Strong leadership and people management skills, with the ability to coach, develop, and hold teams accountable for performance.
• Exceptional relationship-building and interpersonal skills combined with a data-first approach to customer engagement.
• Strong analytical mindset with the ability to interpret customer usage data, dashboards, and CRM insights to inform strategy.
• Commercial acumen with a track record of driving revenue growth through customer engagement and expansion opportunities.
• Experience working with CRM platforms, analytics tools, and dashboards (Salesforce, HubSpot, or similar).
• Technical aptitude with the ability to understand UVeye’s AI-driven technology and integrate it into dealership operational workflows.
• Experience collaborating cross-functionally with Product, Engineering, Sales, and Operations teams.
• Knowledge of the automotive industry or dealership operations is highly preferred.

Benefits

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.