Maintain and evolve the team’s standards and best practice documentation.
Partner with the Senior Researcher to build and maintain a structured research insights repository.
Conduct primary research as part of ongoing research programs (benchmarking, UX measurement, continuous interviews).
Conduct research using existing data sources – survey backlogs, customer feedback repositories, support tickets, prior study findings – to surface patterns and generate new insights.
Requirements
Bachelor’s degree in a relevant field (HCI, Psychology, Information Science, Social Sciences) or equivalent practical experience.
2+ years of experience conducting mixed-methods UX research (qualitative and quantitative).
Strong foundational knowledge of UX research methods — qualitative and quantitative — even though this role isn't conducting studies day-to-day.
Experience with participant management, tooling, templates, or program coordination.
Ability to review and give constructive feedback on research plans, guides, and deliverables.
Organizational skills to manage taxonomies, repositories, and documentation at scale.
Strong communication skills — can train, advise, and influence researchers and cross-functional partners.
Exceptional writing and documentation skills, with the ability to translate complex methodologies into simple, enforceable criteria.
Attention to detail and a quality mindset — you notice when a screener has leading questions or a report buries the key finding.
Plus: Experience building or maintaining a research repository or knowledge management system.
Experience developing research training programs or onboarding materials.
Exposure to AI/LLM-based research tools or interest in how automation can support research workflows.
Experience working in enterprise or B2B product environments.
Tech Stack
Python
SQL
Benefits
Comprehensive medical, dental, and vision coverage
Flexible Spending Account
healthcare and dependent care
Health Savings Account
high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!