Senior Digital Strategist, UX Researcher

Role Overview

• Own client engagements end to end — serving as the primary strategic and research contact for your accounts, with senior strategy support available for complex engagements.
• Serve as a trusted digital advisor to senior stakeholders, balancing big picture vision with practical, results-driven recommendations.
• Guide clients toward confident decision-making, especially when the path forward is unclear or complex.
• Act as both a visual and verbal storyteller — communicating insights with clarity, empathy, and strategic depth.
• Contribute to new business efforts by bringing research credibility and methodology to pitch narratives, proposals, and strategic frameworks, and by providing subject-matter expertise in presentations.
• Plan, design, and execute user research programs — including stakeholder interviews, user interviews, usability testing, surveys, and synthesis — from screener to final findings.
• Lead and facilitate discovery activities — including audience research, competitive analysis, and opportunity assessments — with research rigor as the throughline.
• Translate research findings into clear, compelling strategic direction that clients and cross-functional teams can act on.
• Produce actionable strategic deliverables — roadmaps, personas, user journeys, value propositions, information architecture, and experience direction — grounded in what research surfaces.
• Define strategies for websites, digital products, and experiences that align customer needs with business goals and technology capabilities.
• Develop high-impact presentations and strategic deliverables that inspire clients and equip cross-functional teams with clear direction.
• Partner closely with designers, creatives, technologists, and content strategists to ensure research informs — and stays connected to — design and build decisions.
• Champion the value of research within IS and with clients — helping teams and stakeholders understand what good research makes possible.

Requirements

• 7–10+ years of experience in UX research, digital strategy, experience design, consulting, or a related field; digital agency experience preferred.
• Hands-on experience planning and running user research — interviews, usability testing, surveys, and synthesis — not just directing or interpreting others’ research.
• Strong understanding of websites, UX design, IA, and product strategy.
• Experience leveraging AI and emerging tools to support digital growth and impact.
• Outstanding strategic thinking with strong analytical and problem-solving skills.
• Exceptional storytelling, presentation, and communication abilities (visual and verbal).
• Exceptional ability to synthesize research findings into strategic direction — moving fluidly from raw data to actionable insight.
• Comfortable working in ambiguous, fast-paced environments.

Benefits

• Company-sponsored health, vision and dental insurance
• Pre-tax Flexible Spending Account (FSA)
• 4 weeks of PTO to start, 5 weeks at year 3
• Company-paid short-term and long-term disability
• Company-paid life and AD&D insurance
• 11 paid holidays
• Profit sharing and 401k with company match.
• New business referral bonus
• Professional development opportunities
• Flexible work schedule
• Pre-tax DC Metro SmartBenefits