Key skills
User ResearchUsability TestingCommunicationCollaboration
About this role
Role Overview
- Conduct user research and analysis to understand user needs, behaviors, motivations, and pain points related to digital products or services
- Plan and execute qualitative and quantitative research methods including interviews, surveys, usability testing, contextual inquiries, and user journey analysis
- Translate research findings into actionable insights and design recommendations that guide product and user experience improvements
- Design and prototype user interfaces and user experience concepts that are intuitive, efficient, and aligned with user needs and business goals
- Collaborate with product managers, designers, developers, and stakeholders to integrate user-centered design principles throughout the product development lifecycle
- Evaluate product designs through usability testing and user feedback, iterating to improve usability and overall product effectiveness
- Develop research documentation including user personas, journey maps, usability reports, and research summaries
- Advocate for user-centered design practices across project teams and organizational initiatives
- Stay informed on UX research methodologies, tools, and industry trends to continuously improve research practices
Requirements
- Bachelor’s degree in Human-Computer Interaction, User Experience, Psychology, Design, Information Science, or related field
- 8+ years of experience conducting UX research and supporting product design initiatives
- Demonstrated experience applying user research methods and usability testing techniques
- Experience translating research insights into design improvements and product strategy recommendations
- Strong communication skills with the ability to present research findings to technical and non-technical stakeholders
- Strong analytical and problem-solving abilities
- Ability to synthesize complex research data into clear, actionable insights
- Strong collaboration and stakeholder engagement skills
- Passion for improving user experiences through evidence-based design
- US Citizenship required
- Must reside in the Continental US; and be within driving distance to Washington, DC
- Depending on the government agency, specific requirements may include public trust background check or security clearance
Benefits
- health care
- dental
- vision
- life insurance
- 401(k)
- paid time off including PTO, holidays, and any other paid leave required by law