About this role

Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email.
Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow.
Maintain high channel productivity across our different mediums.
Be a liaison for customer feedback to product and technical teams.
Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions.

Have 1 year of contact centre experience, preferred.
Be agile and adaptable to solve problems quickly.
Be empathetic to our customers' journeys.
Be clear and effective in interactions with our customers over the phone.
Be able to craft professional and empathetic responses to customer inquiries via email and chat.
Be curious.
Be incredibly reliable for our customers and the rest of the success team.
Be resilient in the face of adversity.
Be confident with technology.

Product Support Specialist

Key skills