Key skills
Communication
About this role
Role Overview
- Issue RMA numbers according to internal procedures.
- Respond to customer and partner email inquiries.
- Assist in issuing credit memos.
- Verify completeness and accuracy of RMA data.
- Follow up on pending or incomplete RMAs.
- Maintain accurate RTV records.
- Monitor and report aging RTV inventory.
- Flag discrepancies and escalate when needed.
- Generate outbound shipping labels as required.
- Ensure shipment details are accurate prior to dispatch.
- Maintain tracking and shipment documentation.
Requirements
- Fluent English (C1/C2) and Spanish.
- 2-3 years of experience in logistics, operations, or reverse logistics.
- Excellent communication and problem-solving skills.
- Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
- Bachelor’s or Associate’s degree preferred.
Benefits
What We Offer
- A competitive hourly rate in USD.
- Annual pay increments.
- Discretionary client bonuses (80 % of clients award year-end bonuses).
- 7 U.S. federal holidays + 4 paid PTO days.
- Monthly medical insurance stipend (after meeting eligibility criteria).
- Birthday / Anniversary bonuses + Gym / Wellness allowance.
- Unlimited online fitness classes + company events & Christmas celebrations.