Organize and schedule routes for our field service technicians
Support service technicians with administrative and organizational tasks
Work closely with Sales, Purchasing and Warehouse teams to ensure a smooth flow of information
Customer communication – by phone and in writing
Plan and coordinate internal processes and maintain relevant data in our systems
General office administration and handling of day-to-day operations

Commercial or technical training or comparable qualification – several years of experience in customer service required
Strong organizational skills with a high degree of independence and reliability
Excellent communication skills and enjoyment in engaging with customers and colleagues
Good knowledge of MS Office (Word, Excel, Outlook)
Very good command of German, both spoken and written
Basic technical understanding and an interest in learning new technical topics

A varied role in a modern IT company
Committed team with flat hierarchies and short decision-making paths
Secure position with development opportunities after the onboarding phase; high proportion of remote work possible

Customer Service Administrator – Customer Service Assistant

Key skills